Frequently asked questions (FAQ)

Read our frequently asked questions below. If you have any other questions, please feel free to contact us.

Is the tap filter certified by any quality organisations?

Yes. Our tap filters are certified with USA FDA, Environment Product ISO 9001 and Environment Product Declaration as they are manufactured in Korea.

After-sales and customer support

Please leave us a message on contact page or email to support@uniquosfilter.com. You may also whatsapp to us at 8716-5246 and we’ll get back to you within 48 hours.

What is the country of manufacture?

Our tap filter and its replacement filters are made in Korea.

How do I know if the tap filter can fit on my tap?

Your kitchen tap must come with round thread and is approximately 22mm in diameter.

For our customers’ conveniency, we will be providing one set of male and female thread adaptors for free from September 2017, subject to stock availability at participating retail stores.

How to install the tap filter?

Our tap filters are “plug and play” devices and they are easy to install. No additional plumbing is needed.

The tap filter (has female thread) can fit on regular kitchen tap with a diameter of 22mm (male thread). You may need to unscrew the tip of your basin tap (you may need a spanner); and then install the tap filter by turning anti-clockwise to the basin tap, tighten it.

What is the product return policy?

Subject to retailer’s terms and conditions, our retailers may accept change of mind returns.

These include return within 7 days, return with proof of purchase, item must be unwashed and unused with all original tags/labels attached.

What are the benefits of the tap filters?

The benefits include water saving, chlorine removal, high water pressure and rust & lime removal. More information can be found at the Main Features page.

Why the tap filter has high water pressure?

Our tap filter come with small patented holes on the stainless steel filter plate, hence, it has the benefits of water saving yet high water pressure.

Does the replacement filter comes with Vitamin C?

All our replacement filters come with Vitamin C which help to remove chlorine in tap water.

After using the filter tap for around 4 months, I can smell or taste chlorine again in my drinking water. Why?

Each replacement filter comes with Vitamin C and has limited lifespan, which varies depending on usage and water conditions. This indicates that the replacement filter should be replaced.

Are the contents of the replacement safe?

The contents of the replacement filters are made in South Korea and tested by quality organisations. They are food grade and completely harmless to yourself and if accidentally consumed will be harmless to health.

Who can answer my sales/technical inquiries?

The staffs at the retail stores are equipped with knowledge about our products and they can respond to your immediate question. Alternative, you may also contact our Customer Service team at support@uniquosfilter.com.

How often should I change the filter?

Depending on usage and water conditions. To ensure optimum result, we recommend to replace the replacement filter every 3 – 4 months.

Can I change the replacement filter myself?

Yes. Our customers can DIY themselves. It is very easy and can be done within minutes in just four steps:

1. Remove the tap filter from your kitchen tap;
2. Unscrew the cap from the tap filter;
3. Remove the rubber ring and take out the used replacement filter;
4. Insert with a new replacement filter, put back the rubber ring and screw back the cap.

Where can I buy the replacement filter?

The replacement filters are available at Mustafa Center and participating Home-Fix stores.

What is your current replacement filter promotion?

The replacement filter pack is also available at Mustafa Center and participating Home-Fix stores – “Buy two replacement filters get 1 replacement filter free” at promotional price of SGD 19.90 (Usual Price SGD 29.90). Whilst stocks last.

If I break the tap filter (outer casing), are replacement parts available to purchase?

Sorry, only replacement filters are available at this moment.

Where can I buy online?

We are working on the plan and will announce it in due course.

What is your product range?

We are working on the plan and will announce it in due course.